Upgrades NCR ATMs to Windows™ 7 and contactless payment
solutions improve service and add value to Cumberland Building Society
customers
LONDON--(BUSINESS WIRE)--Mar. 19, 2014--
NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
technologies, announced today that Cumberland
Building Society will be migrating its NCR ATMs to Windows 7. The
innovative building society will also be using Fractals and Authentic
software from Alaric, that was recently acquired
by NCR, as it rolls out contactless card payments to its customers. At
the heart of the engagement is Cumberland Building Society’s mantra of
improving service and adding value to its customers. It is achieving
this by deploying NCR Financial Services solutions, thereby improving
the overall customer experience and maintaining its position as one of
the U.K.’s most innovative financial institutions.
With Windows XP support from Microsoft expected to end in April 2014,
the migration to Windows 7 will be a necessity for many financial
institutions. However, the move also provides an opportunity for greater
security and regulatory compliance. Financial institutions, such as
Cumberland Building Society, can future-proof their ATM operating system
and realize the long-term financial savings. Windows 7 will also enable
improved customer service through features such as gesture and
multi-touch control.
In addition, Cumberland Building Society continues to expand its network
of NCR
SelfServ™ 25 ATMs in additional branches across the region. The
provision of these advanced ATMs aims to improve customer service with
better availability and access to services for their members.
“Our customers expect competitive products and innovative banking
services that make their lives easier and reflect the way they want to
engage with us,” said Gary Richardson, general manager for IT at
Cumberland Building Society. “Migrating to Windows 7 on NCR ATMs and
using Authentic software to enable contactless payment cards will help
us improve the customer experience. Cumberland Building Society will
maintain its position as an innovative organization by becoming one of
the first financial institutions to roll out both technologies.”
Cumberland Building Society currently issues around 58,000 Visa debit
chip cards to its customers, with services offered via its own ATMs, the
LINK ATM network and Visa points-of-sale (POS) for debit card
transactions. To enable the transition to contactless cards, Cumberland
Building Society is using the Alaric Authentic software solution to
upgrade and certify its interface to the LINK networks to accommodate
additional data processing requirement.
"As the retail banking industry evolves to meet customer demand for
technology-based banking, we must remain ahead of the requirements,"
said Rachel Nash, director of Financial Services at NCR U.K. "Driven by
organic innovation and strategic acquisitions, such as Alaric, NCR is
now a hardware-enabled, software-driven business. We work closely with
financial institutions, such as Cumberland Building Society, to ensure
that their evolution is assured and that their customer experience is
second to none."
Enabling contactless payment card processing and fraud prevention
Issuing contactless EMV payment cards, rather than traditional EMV cards
requires an upgrade to the chip to handle contactless transactions. The
nature of contactless transactions means that most are processed offline
(without going back to the issuer for authorization), and only some are
online. For example the issuer may decide to process each 10th
transaction online depending on its risk profile. Authentic will be
supporting the additional data elements of the transaction that come
with contactless. Fractal is used to detect and prevent fraud on
Cumberland Building Society’s debit card transactions, and will continue
to do so with the new contactless cards for both real-time on-line and
after the event for the off-line transactions.
Benefits of migrating to Windows 7
There are other benefits that migration to Windows 7 can afford
financial institutions, such as Cumberland Building Society, including
increased operational efficiency, as installation and maintenance take
less time, and the ability to support the most innovative, up-to-date
hardware. Financial institutions will also benefit from the stability
and longevity of Windows 7, as Microsoft will be supporting it until at
least 2020. For more detail on Windows 7 migration on NCR ATMs read this white
paper.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web site: www.ncr.com
Twitter: @NCR_UK,
@NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
Source: NCR Corporation
NCR UK Public Relations
Andy Phillips, 02077258248
andy.phillips@ncr.com
