Service hours extended through NCR APTRA Interactive Teller
CLARINDA, Iowa--(BUSINESS WIRE)--Mar. 18, 2014--
PCSB
Bank, a family owned community bank in Southwest Iowa, is the first
bank in the state to implement software-driven interactive video
technology from NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
technology. NCR
APTRA™ Interactive Teller lets PCSB customers bank with a live video
teller and conduct up to 95 percent of typical teller transactions –
beyond what can be done at an ATM.
“Our family is both excited and proud to bring the most innovative
banking technology to our hometown communities,” said Ken Whitmore,
Owner, PCSB Bank.
In November 2013, PCSB Bank installed two drive-up Interactive Teller
units at its south branch location in Clarinda, extending service hours
to 7 a.m. – 7 p.m. Monday – Friday and 8 a.m. – 1 p.m. on Saturdays.
Interactive Teller Machine (ITM) technology allows customers to speak
with a live remote teller, while giving the teller remote control over
the machine to conduct transactions.
Since the initial November launch, PCSB Bank has installed a third
drive-up Interactive Teller unit at its branch in Lenox, a strong
agricultural community with a population of 1,400.
“By utilizing ITM technology, we were able to increase the service hours
for our Lenox customer base by 173 percent,” said James Johnson, Chief
Operations Officer, PCSB Bank. “The drive-up ITM from NCR not only
allowed us to extend weekday hours in Lenox, but also allowed us to
offer all new Saturday hours. We’re using ITMs right alongside our local
branch staff, and it’s just incredible what this new channel has done
for our customers in terms of convenience. Interactive Teller is a
digital extension of our people, and allows us the ability to maintain
our very personal, relationship-driven style of banking that our
customers value so much.”
PCSB Bank has plans to bring Interactive Teller to all branch locations
over the next two years. Data Business Equipment, an NCR solutions
partner, worked with PCSB Bank on the project.
“NCR technology helps financial institutions better connect their
customers with their staff, growing the relationship and their brand in
the local community,” said Jed Taylor, general manager, NCR Interactive
Services. “Interactive video technology creates a bridge between
availability and personal service. At PCSB Bank, customers will be able
to bank with a staff member more often and more conveniently.”
About PCSB Bank
Founded in Clarinda, Iowa in 1866, PCSB Bank has grown over the past 147
years into a multi-branch institution serving consumer, agricultural and
commercial customers throughout Southwest Iowa. It is currently a fourth
generation family owned business with $185MM in assets and branch
locations in Clarinda, Corning, Creston, Lenox and Mt Ayr. PCSB Bank
seeks to enrich local communities by offering innovative products and
services to assist customers in reaching their financial goals.
Web site: www.pcsbbank.com
Facebook: www.facebook.com/pcsbbank
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web sites: www.ncr.com,
www.ncrsilver.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
Source: NCR Corporation
NCR Corporation
Jeff Dudash, 919-435-6976
jeff.dudash@ncr.com
