TSB rolls out NCR SelfServ™ ATMs to better serve local U.K.
communities and improve customer banking experience in its branch network
LONDON--(BUSINESS WIRE)--Mar. 3, 2014--
NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
technologies, announced today that TSB
is installing 80 new NCR
SelfServ™ ATMs in just three months across Britain as it transforms
its retail banking network to improve banking services for its
customers. Located in communities that range from Aberdeen to the Isle
of Wight and Swansea to Norwich, the ATMs being installed by NCR will be
free to use and available before the end of April 2014. The deployment
illustrates the bank’s commitment to serving the local communities in
which it operates and will increase TSB’s ATM real-estate to over 830
across the U.K.
Almost half (45%) of U.K. residents live within two miles of a TSB ATM
and more than 56 million cash transactions are made at TSB ATMs
annually, dispensing nearly £4 billion on average across the U.K. every
year. For people wanting to ‘check their cash and dash’, TSB ATMs will
enable them to check their balance, withdraw cash and manage their PIN.
The ATMs also offer a host of other services, including bill payment,
ordering of postal statements and mobile phone top-ups.
“At TSB we are committed to the local communities in which we operate.
This investment in new ATMs is yet another sign that we are intent on
providing great service to our customers,” said TSB’s Managing Director
of Branch and Business Banking, Peter Navin. “Our partnership with NCR
and their innovative technology is helping us make this a reality.”
SelfServ ATMs are designed to create a bigger visual impact on the
street, and deliver a faster service and a more engaging experience for
consumers. In the future, the contactless card capabilities will allow
customers to carry out small transactions quickly and securely, thereby
decreasing transaction time, cutting down queues and improving service.
In addition, the new NCR SelfServ ATMs are Windows 7 ready - an
important feature with Windows XP support from Microsoft expected to end
in April 2014. From an operational perspective all SelfServ ATMs are
configured with a full motion video lead-through, self–healing
technology and an express recovery system ensuring maximum uptime
minimizing service related interventions.
"The U.K. banking industry is evolving to provide convenient banking for
consumers who demand a choice of where and when they bank," said Rachel
Nash, director of Financial Services at NCR U.K. "As banks, such as TSB,
look to develop their retail banking network they increasingly employ a
combination of self-service, assisted-service and personal banking to
provide the right mix of customer service. TSB is achieving this by
focusing on the communities that will always lie at the heart of our
society, and by making every day easier for consumers when they bank
with them."
Migration to Windows 7 will be a necessity for financial institutions in
2014. The move also is an opportunity for greater security and
regulatory compliance and allows financial institutions to reduce costs
in the long term as XP support and resources become limited and
therefore more expensive. More important is the improved customer
experience that Windows 7 will enable through features that include
gesture and multi-touch control. For more detail on Windows 7 migration
on NCR ATMs read this white
paper.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web sites: www.ncr.com,
www.ncrsilver.com
Twitter: @NCR_UK,
@NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
Source: NCR Corporation
NCR UK Public Relations
Andy Phillips, 02077258248
andy.phillips@ncr.com