NCR APTRA Interactive Teller at bank’s newest Kenosha branch achieves
new level of customer service by giving live, remote tellers control of
the ATM
DULUTH, Ga.--(BUSINESS WIRE)--Jan. 21, 2014--
North Shore Bank, which serves eastern Wisconsin and northern Illinois,
is the first financial institution in Wisconsin to serve customers with
video teller ATMs, the bank and NCR Corporation (NYSE: NCR) announced
today. The technology, in place at North Shore Bank’s newest branch
inside the Festival Foods at 3207 80th St. in Kenosha, allows
for extended service hours – a 30 percent increase over former banking
hours – and a friendly and efficient customer experience.
APTRA Interactive Teller was developed by NCR, the global leader in
consumer transaction technologies. It is the only ATM-based technology
that not only lets people talk to a live remote teller, but also gives
the teller remote control over the machine to conduct transactions.
North Shore Bank will make remote tellers on the machine available seven
days a week, Monday through Friday from 8:00 a.m. to 7:00 p.m., Saturday
from 8:00 a.m. to 5:00 p.m., and Sunday from 10:00 a.m. to 4:00 p.m.
“We are constantly looking for ways to help families with their daily
finances. With this new software from NCR, we will be able to provide
more convenient banking services to our customers while still offering
the same high-touch, personalized service for which North Shore Bank is
known,” said Susan Doyle, the bank’s vice president of branch operations.
The efficiency and security created through the centralization of
tellers enables financial institutions to transform their branch
locations into more effective service and sales environments. APTRA
Interactive Teller lets financial institutions offer access to teller
services during non-traditional banking hours, build new small-footprint
branches, and provide full teller services in areas not served by
branches.
“Banks continue to examine the branch experience and their overall
retail network, and technology can help improve that experience,” said
Brian Bailey, vice president and general manager, NCR Branch
Transformation. “As the first financial institution in Wisconsin to
deploy APTRA Interactive Teller, North Shore Bank will be able to use
remote assisted service to bring a unique and efficient banking
experience to their customers – without losing that human touch.”
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 450 million transactions daily across
the retail, financial, travel, hospitality, telecom and technology
industries. NCR solutions run the everyday transactions that make your
life easier.
NCR is headquartered in Duluth, Georgia with over 26,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
Web site: www.ncr.com
Twitter:
@NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
About North Shore Bank
North Shore Bank, headquartered in Brookfield, Wis., is one of the
strongest banks in the country. It has assets of over $1.7 billion and
47 offices throughout eastern Wisconsin, and northern Illinois.
Wisconsin branch locations are in metro Milwaukee, Ozaukee County,
Racine, Kenosha, Appleton, Menasha, the Green Bay area, Burlington,
Union Grove, Muskego, and Door County.
Web site: www.northshorebank.com
Twitter:
@NorthShoreBank
Facebook: www.facebook.com/northshorebank
Pinterest:
www.pinterest.com/northshorebank
Source: NCR Corporation
NCR Corporation
Jeff Dudash, 919-435-6976
jeff.dudash@ncr.com
or
North
Shore Bank
Kate Knox, 262-797-3323
kknox@northshorebank.com
