NCR Centre of Excellence in Dundee, Scotland, helps RBS deliver
convenient services for customers; to install more than 2,000 NCR
SelfServ ATMs
LONDON--(BUSINESS WIRE)--Nov. 22, 2013--
NCR
Corporation (NYSE: NCR), the global leader in consumer
transaction technologies, announced today that it is helping the Royal
Bank of Scotland (RBS) deliver convenient banking services for its
customers. This approach is underpinned by a significant
investment by RBS between 2013 and 2016. NCR teams, especially those
in NCR’s Dundee Centre of Excellence, are helping achieve this by
delivering advanced NCR
SelfServ ATMs across the U.K. to meet RBS’s customers’ banking needs
in new and more convenient ways.
NCR will install more than 2,000 NCR
SelfServ ATMs over the next three years, including a large
percentage that will enable cash and cheque deposit alongside
traditional cash withdrawal capabilities. The program will enable RBS to
respond to the demands of today’s tech-savvy consumers by providing
access to technology, such as advanced ATMs, on their terms.
Consumer experience is at the heart of this approach, enabling branch
staff to spend more time making every day easier for RBS customers and
less time dealing with cash, cheques and coins. Technology is an
important aspect of this consumer experience and will shape how bank
branch network models will evolve in the future.
“As we consider the radical changes we will have to make at RBS, we need
to prepare for a future based on being there for our customers on their
terms,” said Ross McEwan, CEO at RBS. “I am delighted that NCR will
provide a new generation of cash and deposit ATMs that will give our
customers a much broader range of everyday banking facilities where and
when they want them. Working closely with NCR’s Centre of Excellence in
Dundee, our Edinburgh-based technology team will deliver
state-of-the-art equipment to convenient locations for our customers the
length and breadth of the U.K.”
Another example of RBS delivering convenient banking services for its
customers is a new innovative business zone deployed in partnership with
NCR at RBS’s Dundee chief office. The zone is designed specifically to
make banking for small business customers more efficient and convenient
across the U.K. high street. NCR installed its industry-leading SelfServ
ATMs with scalable deposit module (SDM). SDM allows bank customers to
deposit cash and cheques in a mixed bunch and as a single transaction to
make deposits significantly faster and easier. The SelfServ SDM
deployment at RBS is the first in the U.K. Customers also can deposit
bulk coin and exchange cash for rolled coin – another first in the U.K.
- giving small businesses a fast and easy solution to their coin
requirements.
“Retail banking combines people, technology, and distribution to provide
speed and convenience for consumers while unleashing efficiencies for
banks,” said Andy Heyman, senior vice president, NCR Financial Services.
“The industry is in the midst of a transformation. Many of our customers
large and small launched significant programs over the last 18 months
including RBS who we are proud to consider a partner. We are pleased to
be working with them on delivering convenient services for their
customers, as they seek to transform their business, provide their
customers with a great experience, and grow their brand.”
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 450 million transactions daily across
the retail, financial, travel, hospitality, telecom and technology
industries. NCR solutions run the everyday transactions that make your
life easier.
NCR is headquartered in Duluth, Georgia with over 26,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
Web site: www.ncr.com
Twitter: @NCR_UK,
@NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
Source: NCR Corporation
NCR
Andy Phillips, 0207 7258248
andy.phillips@ncr.com