Bank Adds New Personal Teller Machines as Part of New Branch Opening
DULUTH, Ga.--(BUSINESS WIRE)--May. 29, 2013--
Conestoga
Bank, a full service commercial bank serving Southeastern
Pennsylvania, is expanding its interactive video banking program with NCR
Corporation (NYSE: NCR). Conestoga Bank was one of the first
financial institutions in the country to use interactive video tellers
to conduct transactions beginning in 2012 with technology from uGenius,
which NCR purchased in January 2013. Conestoga now is expanding their
use of that video banking technology, installing two additional personal
teller machines (PTMs) into their new Bankwerx at Gateway branch in
Wayne, Pa.
“We’ve always believed that transactional video technology can create a
great experience, and we’ve found that our customers appreciate the
additional service they receive through our personal teller machines,”
said Lori Adamski, executive vice president and chief operating officer,
Conestoga Bank. “By acquiring uGenius, NCR has demonstrated significant
leadership in the future of video banking, and we’re excited about the
future for this technology.”
Conestoga Bank’s PTMs connect bank customers to a live, remote teller
via a two-way video/audio conversation over an ATM. The remote tellers
have full control of ATM functions, creating an interactive experience
in which customers can complete more than 95 percent of typical branch
transactions and do them faster – with transaction times typically 33
percent faster than an average teller interaction.
Through these PTMs, Conestoga Bank has been able to expand teller
service hours to 7:00 a.m. to 7:00 p.m. Monday through Friday and 10:00
a.m. to 4:00 p.m. Saturday and Sunday.
“One of the best validations of new technology isn’t the initial
purchase by a customer, but rather when the customer comes back to buy
that technology again,” said Brian Bailey, vice president and general
manager of Branch Transformation, NCR Corporation. “Conestoga Bank has
been a great innovator in the area of interactive video banking, and
they are seeing strong adoption and high satisfaction rates among their
customers. Interactive video banking is proving to be a hit in
Philadelphia.”
About Conestoga Bank
Conestoga Bank is a community bank with 16 locations in the greater
Philadelphia area. Headquartered in Chester Springs, PA, Conestoga Bank
recently launched its second Bankwerx location. Bankwerx is an
innovative new approach that combines personal service and technology to
provide the ultimate convenience for consumers. Visit www.conestogabank.com
or bankwerx.com.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 300 million transactions daily across
the retail, financial, travel, hospitality, telecom and technology
industries. NCR solutions run the everyday transactions that make your
life easier.
NCR is headquartered in Duluth, Georgia, with over 26,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
Web site: www.ncr.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
Source: NCR Corporation
NCR Corporation
Jeff Dudash, 919-435-6976
Jeff.dudash@ncr.com
