Asia-Pacific’s biggest deployment of NCR Cash Recycler brings staff
and customers closer
WELLINGTON, New Zealand--(BUSINESS WIRE)--May. 7, 2013--
NCR
Corporation (NYSE: NCR) announced today that ANZ
Bank New Zealand has embarked on Asia-Pacific’s biggest deployment
of its next-generation teller
cash recycler (TCR) to provide a friendlier, more engaging branch
experience.
Unveiled last week at the official opening of ANZ’s newest flagship
branch in Wellington, the NCR Cash Recycler 11 quickly accepts and
dispenses cash for teller staff, allowing them to focus their attention
on the customer rather than counting bank notes. Also, by immediately
securing all deposited notes in its safe, cash drawers and loose cash
are eliminated from the teller counter, improving security. This has
enabled ANZ to remove barriers within the branch, which have
traditionally kept customers and staff on opposite sides of the counter.
“The NCR Cash Recycler is enabling us to make our branches even more
open, welcoming and friendly, where our staff can shake our customers’
hands and have meaningful face-to-face conversations,” said Lynne
Sutherland, ANZ General Manager Retail Central Region. “As in any other
retail store, our staff can now engage more productively with customers,
move around the branch with them and discuss banking solutions more
effectively. The NCR Cash Recycler 11 helps ANZ create a better overall
experience for customers.”
Although consumers are visiting bank branches less frequently, cash
withdrawals and deposits still make up the vast majority of teller
transactions. NCR’s next-generation recycler can cut these transaction
times by up to 50 percent and allow tellers to focus on customer service
and offering advice rather than bill counting.
Also, at ANZ the NCR Cash Recycler 11 will run on NCR APTRA Cash
Connect, advanced software to significantly reduce the risk of accepting
and distributing counterfeit banknotes.
Andrew Brown, managing director, Financial Industry, NCR South Pacific,
said, “With this major deployment of the NCR Cash Recycler 11, ANZ has
shown it understands how the best available technology can improve
service and drive more profitable customer relationships.”
About ANZ Bank New Zealand
In one way or another, ANZ Bank New Zealand touches the lives of almost
every New Zealander. From individuals and families, to the farms and
small businesses that are the lifeblood of the economy, to the largest
institutions and corporations, ANZ plays a key part in helping New
Zealanders achieve their financial aspirations.
ANZ is one of New Zealand's largest companies based on profit and
assets. Through some of New Zealand's best known financial brands,
including ANZ, OnePath, UDC Finance, EFTPOS New Zealand, Bonus Bonds and
Direct Broking, it operates across the entire spectrum of financial
services, including banking services, asset finance, investments and
payment solutions.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 300 million transactions daily across
the retail, financial, travel, hospitality, telecom and technology
industries. NCR solutions run the everyday transactions that make your
life easier.
NCR is headquartered in Duluth, Georgia with over 26,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: http://linkd.in/ncrgroup
YouTube: www.youtube.com/user/ncrcorporation
Source: NCR Corporation
United States
NCR Corporation
Jeff
Dudash, 919-435-6976
jeff.dudash@ncr.com
or
Australia
NCR
South Pacific
Phil Chant, +61 2 9478 4135
phil.chant@ncr.com