Global technology company also named a top IT services provider in
financial services as well as across all vertical markets
DULUTH, Ga.--(BUSINESS WIRE)--Apr. 23, 2013--
NCR
Corporation (NYSE:NCR) announced today that it was ranked the global
market share leader in retail industry product support in 2012 by
Gartner, the leading provider of research and analysis on the global
information technology industry. The ranking is based on product support
revenue and was unveiled in Gartner’s new research, “Market Share: IT
Services, 2012,” March 29, 2013.
“We believe being recognized by Gartner as the number one provider of
retail IT services product support for the fourth consecutive year
demonstrates NCR’s unwavering commitment and focus on quality, customer
satisfaction and delivering next-in-class service that makes everyday
easier for our customers,” said NCR Executive Vice President Services
and Chief Quality Officer Peter Dorsman. “NCR’s market-leading services
and innovative software position us as a global leader in innovation
across all the industries in which we compete.”
Gartner also reported that NCR ranks third worldwide in financial
services product support revenue and ninth worldwide across all vertical
markets in hardware maintenance and support revenue for the same period.
NCR considers its strong ranking a reflection of the company’s continued
investment in service innovation, including NCR Predictive Services.
Unlike other offerings that monitor for service disruptions and then
react, NCR Predictive Services predict failures on devices such as ATMs
and self-checkout units before they happen so that technicians can be
dispatched before consumers are impacted. NCR also serves as a total
premise support provider, empowering customers with a single point of
responsibility to enhance system availability and reduce IT complexity.
As a leading provider of support and managed services, NCR performs 11
million service actions per year and maintains more than three million
points of service worldwide. NCR provides value-added services to 19 of
the world’s top 20 banks, seven of the top 10 retailers, eight of the
top 10 telecom firms and three of the top five airlines.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how
the world connects, interacts and transacts with business. NCR’s
assisted- and self-service solutions and comprehensive support services
address the needs of retail, financial, travel, hospitality, gaming,
public sector, telecom carrier and equipment organizations in more than
100 countries. NCR (www.ncr.com)
is headquartered in Duluth, Georgia.
NCR is a trademark of NCR Corporation in the United States and other
countries.
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Source: NCR Corporation
NCR Corporation
Kevin Ruane, 212-589-8553
kevin.ruane@ncr.com