NCR APTRA Interactive Teller adds human touch to remote assisted
service
DULUTH, Ga.--(BUSINESS WIRE)--Apr. 22, 2013--
Coastal Community Credit Union, the largest financial institution based
on Vancouver Island and the Gulf Islands in British Columbia, Canada, is
bringing greater access to banking services to its members – and in a
faster and easier format – with innovative software-based technology
from NCR Corporation (NYSE: NCR). Installed in Coastal Community’s
recently opened branch in the city of Duncan, the NCR APTRA™ Interactive
Teller will connect Coastal Community members to a live, remote teller
via a two-way video/audio conversation over an automated banking machine.
Coastal Community, which serves 80,000 members, created a very intimate
setting in its new branch, blending the latest in technology with highly
personal service. This marks the first installation of an APTRA
Interactive Teller by a financial institution on Vancouver Island.
“Video interactions have become a common way for people to communicate,
and our members will enjoy the speed and convenience provided by our
Interactive Teller Machine,” said Adrian Legin, President and CEO of
Coastal Community Credit Union. “NCR APTRA Interactive Teller lets us
respond to changing consumer needs by using the latest technology
without sacrificing that personal touch and exceptional service that our
members enjoy.” Coastal Community experts are also on-hand at the branch
where the Interactive Teller is situated to show members how easy the
new technology is to use.
Centralized tellers, who have full remote control of the device, can
support Coastal Community members to complete more than 95 percent of
typical branch transactions using APTRA Interactive Teller, and do them
faster – with transaction times typically 33 percent faster than an
average teller interaction.
Through APTRA Interactive Teller, Coastal Community is able to maximize
the value its members get from its new branch. In an intimate setting
less than half the size of most of its full-service branches, Coastal
Community will provide full access to products and services across its
personal banking, business banking, insurance and wealth management
business lines.
“Coastal Community is taking an innovative approach to expanding their
service model by increasing distribution and access to their members,”
said Brian Bailey, general manager, NCR Branch Transformation. “With 80
percent of product sales still being fulfilled at the branch, it is more
important than ever that financial institutions offer an excellent
customer experience. Remote assisted-service technology will help
Coastal Community bring exceptional service and locational convenience
to its members like never before.”
APTRA Interactive Teller offers more services than can be conducted on
an ATM or other self-service devices. For instance, customers can
perform secure transactions without using a traditional ATM card and,
like branch tellers, remote tellers can provide members access to cash
in their accounts in amounts over the standard ATM daily cash withdrawal
limits. An internal study done by NCR showed that implementation of
NCR’s video teller technology resulted in a 33 percent reduction in
transaction time and the cost-per-transaction is 40 percent more
economical compared to a branch teller transaction.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how
the world connects, interacts and transacts with business. NCR’s
assisted- and self-service solutions and comprehensive support services
address the needs of retail, financial, travel, hospitality, gaming,
public sector, telecom carrier and equipment organizations in more than
100 countries. NCR (www.ncr.com)
is headquartered in Duluth, Georgia. NCR is a trademark of NCR
Corporation in the United States and other countries.
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us on Twitter: @NCRCorporation
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About Coastal Community
For over 60 years, the satisfaction and happiness of Coastal Community’s
members and clients have been our bottom line. That’s why we’ve grown to
be the largest financial services organization based on Vancouver Island
and the Gulf Islands. With 80,000 members, 625-plus employees and over
$2.1 billion in assets under administration, Coastal Community offers
caring and helpful service integrated across an extensive network of
personal banking, insurance*, investment and business services centres.
Our members also have access to The Exchange® Network, with more than
2,300 no-fee ATMs in Canada. We’ve been named one of Canada’s Top 50
Best Employers three years in a row, and we are passionate about
building stronger relationships to improve financial health, enrich
people’s lives and build healthier communities. Visit us on the web at www.cccu.ca.
*Insurance services provided through Coastal Community Insurance
Services (2007) Ltd
Follow
Coastal Community on Twitter: @CCCU
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us on Facebook
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us on YouTube
Source: NCR Corporation
NCR Corporation
Jeff Dudash
919-435-6976
jeff.dudash@ncr.com
or
Coastal
Community Credit Union
Allyson Prescesky
1 888-741-1010
allyson.prescesky@cccu.ca
