DULUTH, Ga.--(BUSINESS WIRE)--Apr. 8, 2013--
NCR
Corporation (NYSE: NCR) today announced the results of its
global study, the 2013 NCR Traveler Experience Survey, that shows
travelers are increasingly looking to use technology that makes their
travel experiences easier and more convenient. The research shows this
is especially the case for everyday tasks like checking bags, securing
early boarding and finding and booking alternate flights.
Highlights of the survey include:
-
Self-bag tag: 28 percent of respondents
said they were frustrated by having to wait in line to check a bag
after checking in online or via mobile, and almost 19 percent decided
not to check a bag because of the anticipated delay. More than eight
in 10 said they would print their own bag tags to avoid having to wait
in line for an agent.
-
Coupons and promotions: 49 percent of
respondents said they would be more likely to make a purchase at an
airport if they received a coupon on the back of their boarding pass;
39 percent as part of their mobile boarding pass; and 29 percent
through airport digital signage.
-
Reaccommodation: 66 percent of
respondents said they had experienced delayed or cancelled flights and
44 percent had to wait over an hour to be rebooked. 77 percent would
like the opportunity to search for and book their own alternate flight
via mobile phone or kiosk in the terminal, rather than wait in line
for an agent.
-
Merchandising: 21 percent of survey
respondents have had to check carry-on bags because overhead bins were
full, and 19 percent wanted a blanket or snack but there were none
left to purchase. 51 percent said they’d be willing to pay a nominal
fee at a gate-side kiosk for priority boarding to avoid having to
check bags at the last minute.
“The appetite for technology solutions that make everyday easier
continues to grow,” said NCR Travel Vice President and General Manager
Tyler Craig. “Airports and airlines are exploring innovative ways to
make a significant impact on check-in times and passenger satisfaction
as well as solve other business challenges such as processing baggage
and driving incremental revenue.”
The 2013
NCR Traveler Experience Survey is an online survey of approximately
5,000 adult consumers in the United States, the United Kingdom, the
United Arab Emirates, China and Brazil. It was conducted early this year
by market research firms ORC International and Dimensions Research and
Marketing Consultancy.
For more information about this survey, please click here
or visit the NCR booth, No. 1160, during Passenger Terminal Expo in
Geneva, Switzerland, April 9 to 11.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how
the world connects, interacts and transacts with business. NCR’s
assisted- and self-service solutions and comprehensive support services
address the needs of retail, financial, travel, hospitality, gaming,
public sector, telecom carrier and equipment organizations in more than
100 countries. NCR (www.ncr.com)
is headquartered in Duluth, Georgia.
# # #
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Source: NCR Corporation
NCR Corporation
Mark Scott
678-808-7721 (ph)
404-771-8658
(cell)
Mark.Scott@ncr.com