NCR APTRA Interactive Teller brings intimate customer experience
through a self-service device
DULUTH, Ga.--(BUSINESS WIRE)--Dec. 11, 2012--
Wright-Patt
Credit Union, which services more than 230,000 members in SouthwestOhio, is bringing a state-of-the-art branch banking experience to
its members, beginning in February 2013. Using APTRA
Interactive Teller from NCR
Corporation (NYSE: NCR), Wright-Patt members will be able to conduct
remote, assisted-teller transactions over an ATM, interacting live with
a centralized Wright-Patt teller who has control of the machine.
Wright-Patt will begin testing 19 APTRA Interactive Teller units in a
variety of locations, including existing and new branch lobbies, branch
drive-throughs, and off-site locations.
APTRA Interactive Teller is part of NCR’s assisted service suite of
solutions, combining the best of video collaboration and remote
transaction-processing technology on an ATM. Through Interactive Teller,
members will be able to connect and interact with a remote teller in a
highly personalized, two-way audio/video experience. Financial
institutions that have already installed Interactive Teller have used
the remote teller service to instantly and efficiently deploy extra
service capability to help reduce teller wait times during busy times of
the day, offer teller services after the branch has closed, and add
branch services in areas where they do not have a branch presence.
“We believe that NCR’s technology will help us increase our members’
convenience and access to teller services,” said Darrick Weeks, chief
operating officer, Wright-Patt Credit Union. “What we liked about NCR’s
solution was that it was a direct interaction with a live teller who has
complete control of the ATM, rather than just verbal assistance from a
remote employee. Interactive Teller is easy to use and intuitive, and we
are optimistic that it will provide a great experience to our members.”
Wright-Patt will install 12 walk-up units in branch lobbies and off-site
locations, and seven additional units in branch drive-throughs.
Beyond talking to a teller, Interactive Teller offers more services than
can be conducted on an ATM or other self-service devices. For instance,
customers can perform secure transactions without using a traditional
ATM card and, like branch tellers, remote tellers can provide customers
access to cash in their accounts in amounts over the standard ATM daily
cash withdrawal limits. Approximately 95 percent of all teller
transactions can be performed via Interactive Teller in addition to the
usual product sales and service that an in branch teller provides.
NCR began the first installations of Interactive Teller in March 2012,
in partnership with uGenius Technologies – a Utah-based pioneer in video
banking solutions. Wright-Patt is working with ATOM Financial Products
on the purchase, installation and servicing of Interactive Teller. ATOM
has been an NCR solutions partner since 2006.
About Wright-Patt Credit Union
Established in 1932, Wright-Patt Credit Union is a member-owned,
not-for-profit financial cooperative proudly serving the Miami Valley
with over 230,000 members and $2.47 billion in assets. As a cooperative,
Wright-Patt Credit Union joins members together, pooling financial
resources to meet the needs of all. The pooled resources provide the
capital to run a strong and efficient operation. Wright-Patt Credit
Union is headquartered in Fairborn, Ohio, and has 24 Member Centers
throughout Southwest Ohio. Wright-Patt Credit Union’s mission is to help
people through life by allowing members to achieve a greater degree of
economic independence. Visit Wright-Patt Credit Union’s website at www.wpcu.coop
for more information.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how
the world connects, interacts and transacts with business. NCR’s
assisted- and self-service solutions and comprehensive support services
address the needs of retail, financial, travel, healthcare, hospitality,
gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com)
is headquartered in Duluth, Georgia.
NCR is a trademark of NCR Corporation in the United States and other
countries.
Source: NCR Corporation
NCR Corporation
Jeff Dudash, 919-435-6976
jeff.dudash@ncr.com
