Support by integrator Red Hawk Fire & Security to help bank add
service locations in underserved areas with video tellers
DULUTH, Ga.--(BUSINESS WIRE)--Oct. 17, 2012--
LowellBank, a 127-year-old financial institution in Lowell, Mass., is
taking a new approach to growing its geographic footprint. Beginning in
November, LowellBank will install NCR APTRA™ Interactive Teller at
remote sites throughout the region in order to give customers greater
access to teller services.
The new ATM-based technology from NCR Corporation (NYSE: NCR) lets
customers conduct transactions and other banking sales and services with
a live, remote teller, who has complete control of the ATM. Supported by
simultaneous video and audio connections, Interactive Teller can help
customers complete 95 percent of the teller services that can be done
inside a branch. NCR Interactive Teller will allow LowellBank to offer
teller services well beyond traditional branch hours.
The bank also will install units in branch lobbies to give their
customers even more service options, and several more units in new
locations in order to reach underserved areas.
“The decision to purchase this technology just made perfect strategic
sense for LowellBank,” said Richard E. Bolton, Jr., LowellBank president
and CEO. “Our Personal Teller Machines will not only improve the
delivery of service for our customers and provide customers with more
banking options, but allows LowellBank to extend service hours and
deliver a personalized experience remotely. We are excited to be the
first bank in New England to introduce NCR’s video teller services to
the market, positioning ourselves to be an industry leader in innovative
ways to service our customers.”
In August 2012, the National Credit Union Administration ruled that the
functionality of Interactive Teller could be considered a “service
location,” allowing federal credit unions to adopt the technology to
grow their footprint. NCR anticipates U.S. banks to adopt a similar
approach, and LowellBank will be one of the first in the nation to use
Interactive Teller as a remote branch.
“Bank branches remain an important selling tool and revenue driver for
financial institutions, but they are costly and make it difficult for
banks to expand their footprint,” said Michael O’Laughlin, senior vice
president, NCR Financial Services. “Interactive Teller is a solution to
the challenges around expansion. Financial institutions can use
Interactive Teller to augment their branch footprint, deliver teller
services to underserved areas and deliver their branch promises. We
believe that LowellBank is one of the first of many financial
institutions who will take this approach.”
NCR began the first installations of Interactive Teller in March 2012,
in partnership with uGenius Technologies - a Utah-based pioneer in video
banking solutions. Red
Hawk Fire & Security will provide service and support for the
units.
“Red Hawk Fire & Security’s strong background in community banking,
coupled with NCR’s innovative approach to technology and support combine
to help LowellBank reinvent the customer experience, deepen their
relationship with clients, strengthen their competitive advantage and
drive revenue,” said Mike Snyder, CEO, Red Hawk Fire & Security.
About Red Hawk Fire & Security
Red Hawk Fire & Security designs, installs, tests, inspects and
maintains a broad portfolio of life safety and security solutions using
the latest technologies and advanced systems integration for enterprise
level access control, video surveillance systems and physical security
equipment such as safes, vaults and ATMs. An industry leader with more
than 1,400 employees and a national footprint, the company serves more
than 50,000 businesses in banking and financial services, retail,
education, health care and manufacturing. Red Hawk Fire & Security is
headquartered in Boca Raton, Florida and their website is http://www.redhawkus.com.
About LowellBank
With assets in excess of $183 million, LowellBank has been serving the
banking needs of the Greater Lowell Community since 1885. Two full
service banking locations and a Lending and Operations Center in Lowell,
MA along with 23 Residential Mortgage Loan Offices within the Omega
Mortgage Division, throughout Southern New Hampshire, Massachusetts,
Rhode Island, and New Jersey offer customers full commercial,
residential and consumer products and services. All deposits are fully
insured by the Federal Deposit Insurance Corporation (FDIC) and the
Shareholder Insurance Fund (SIF). For more information visit http://www.lowellbank.com.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how
the world connects, interacts and transacts with business. NCR’s
assisted- and self-service solutions and comprehensive support services
address the needs of retail, financial, travel, hospitality, gaming,
public sector, telecom carrier and equipment organizations in more than
100 countries. NCR (www.ncr.com)
is headquartered in Duluth, Georgia.
Follow us on Twitter: @NCRCorporation and @careersatncr
Like us on Facebook: http://www.facebook.com/ncrcorp
Connect with us on LinkedIn: http://linkd.in/ncrgroup
Watch us on YouTube: www.youtube.com/user/ncrcorporation
NCR is a trademark of NCR Corporation in the United States and other
countries.
Source: NCR Corporation
NCR Corporation
Jeff Dudash, 919-435-6976
jeff.dudash@ncr.com
