Multilayered solution helps improve the customer experience and
automate restaurant operations across its locations
DULUTH, Ga.--(BUSINESS WIRE)--May. 1, 2012--
NCR
Corporation (NYSE: NCR) today announced that it has entered
into a new agreement with Krispy Kreme to implement the NCR Aloha
restaurant technology solution in all of its U.S.-based corporate-owned
sites and make the solution available to franchisees. The solution will
enable Krispy Kreme to manage mission critical daily operations at the
local level while leveraging the power and freedom of having
transactional data, systems configuration and management hosted in the
cloud.
Krispy Kreme’s strategic focus is on providing high quality service and
creating joyful memories. With integrated point of sale (POS) and
kitchen production systems, the NCR Aloha solution will help Krispy
Kreme maximize guest satisfaction, improve food quality and ensure food
is queued, prepared and delivered to consumers - fresh and fast.
“NCR is a strategic partner that not only has deep expertise within our
industry, but also understands our unique culture,” said Nathan Mucher,
vice president of information systems, Krispy Kreme. “NCR’s technology
will help us continue to deliver an engaging consumer experience and
impeccable presentation of our products, while taking our operations to
the next level.”
“We expect to see improvements in our speed of service, increases in
same-store sales and a reduction in our food costs,” added Mark Reasor,
vice president of operations, Krispy Kreme. “In addition, NCR’s
cloud-based support tools will enable us to remotely drive consistency
and accuracy across all of our sites.”
Krispy Kreme will implement the NCR Aloha system configuration and
management tools to securely and remotely change menu items, run reports
and support multiple locations from anywhere. The above-store reporting
functionality will help key personnel at Krispy Kreme take the guesswork
and time drain out of analyzing data and will give them visibility into
all aspects of the operations.
“Restaurant managers, IT staff and executives want to be more
productive, more profitable and make decisions on demand – at home, in
the office or in the store,” said Andy Heyman, senior vice president,
NCR Hospitality. “Our solution provides the freedom to go anywhere while
staying connected to the operations and will enable Krispy Kreme to
spend more time building meaningful relationships with its consumers.”
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how
the world connects, interacts and transacts with business. NCR’s
assisted- and self-service solutions and comprehensive support services
address the needs of retail, financial, travel, hospitality,
entertainment, gaming, public sector, telecom carrier and equipment
organizations in more than 100 countries. NCR (www.ncr.com)
is headquartered in Duluth, Georgia.
For more information on the NCR Aloha restaurant technology solution,
visit www.radiantsystems.com.
About Krispy Kreme
Krispy Kreme is an international retailer of premium-quality sweet
treats, including its signature Original Glazed® doughnut. Headquartered
in Winston-Salem, N.C., the company has offered the highest-quality
doughnuts and great-tasting coffee since it was founded in 1937. Today,
Krispy Kreme can be found in more than 660 locations around the world.
Krispy Kreme Doughnuts, Inc. (NYSE: KKD) is listed on the New York Stock
Exchange. Visit www.krispykreme.com
for more information.
NCR is a trademark of NCR Corporation in the United States and other
countries.
Source: NCR Corporation
NCR Corporation
Jessica Bryant, 770-576-6509
jessica.bryant@ncr.com
