Pittsburgh-based bank to extend teller hours and improve customer
service through live, remote teller over ATM screen
PITTSBURGH--(BUSINESS WIRE)--Feb. 21, 2012--
Dollar Bank, a 157-year-old regional bank headquartered in Pittsburgh,
Pa., will be the first financial institution in its region to install
NCR APTRA Interactive Teller, new technology that will revolutionize the
delivery of personal banking services. With APTRA Interactive Teller,
consumers have the choice of conducting transactions with a live, remote
teller via video conference at the ATM, or they can use the traditional
ATM experience1. Dollar Bank will use the new service to help
reduce customer wait time during busy periods of the day and stay open
for business longer – such as during evenings or on weekends.
NCR APTRA Interactive Teller will let Dollar Bank customers conduct most of their branch banking needs at non-traditional times – such as evenings or weekends – and experience faster service during busy times of the day by connecting them with a live, remote teller over the ATM screen. (Photo: Business Wire)
Dollar Bank will introduce both walk-up and drive-thru ATMs with remote
teller services to selected branches late in the second quarter 2012.
Dollar Bank is a new NCR customer.
“We have been evaluating this technology and now believe the virtual
teller can significantly improve the delivery of service for our
customers,” said Robert Oeler, president and chief executive officer,
Dollar Bank. “Dollar has a long history of using technology to benefit
the customer experience. We are excited to be the first bank to
introduce NCR’s video teller services to the Pittsburgh region. Offering
our customers extended evening and weekend hours of operation with APTRA
Interactive Teller makes Dollar a more convenient bank for our
customers.”
“Dollar Bank will utilize a concierge approach to introduce this service
to its customers. We will introduce this new, convenient banking service
to our customers by having a branch employee show them how the remote
teller can be used for their daily banking transactions. Using a video
teller is really no different from a service standpoint than using a
regular teller,” said Jim McQuade, senior vice president of Retail
Banking, Dollar Bank.
The efficiency and security created through the centralization of
tellers enables financial institutions to transform their branch
locations into more effective service and sales environments. APTRA
Interactive Teller lets financial institutions offer access to teller
services during non-traditional banking hours, build new small-footprint
branches, and provide full teller services in areas not served by
branches, all while taking advantage of the advanced features of NCR
ATMs such as intelligent deposit, bill pay and new account and loan
initiation.
NCR introduced APTRA Interactive Teller in 2011, in partnership with
uGenius Technologies – a Utah-based pioneer in video banking solutions.
“The branch experience is critical to a bank’s brand and its business
performance, and technology can help improve that experience,” said
Michael O’Laughlin, senior vice president, NCR Financial Services.
“Dollar Bank is one of the first of what I expect to be many innovative
financial institutions to recognize how APTRA Interactive Teller can
help them efficiently bring more services and a better experience to
their customers – without losing that human touch.”
To date, more than 1,300 financial institutions in more than 130
countries around the world have purchased NCR SelfServ ATMs. NCR has
been the world leader in ATM shipments for 25 consecutive years2.
About Dollar Bank
Dollar Bank is the largest independent mutual bank in the nation with
assets of more than $6 billion. Today, Dollar Bank operates more than 65
branches and loan centers throughout the Pittsburgh and Cleveland
metropolitan areas. Utilizing PATs is the latest customer innovation
from the bank that first introduced Pay-By-Phone telephone banking in
the early 1970s. In February 1997, Dollar Bank was the 16th
bank in the country to offer Online Banking, and shortly thereafter our
Online Banking service was included in the 1998 Computerworld
Smithsonian Innovation Collection. In June 2007, Dollar Bank was the
first bank in the region to offer Text Message Banking. In June 2008, we
introduced Mobile Online Banking and in 2009, we introduced applications
for the iPhone, Android and BlackBerry phones. In 2010, Dollar Bank
further enhanced our text message banking service by adding bill payment
to the service. For 157 years, Dollar Bank has grown to become a large,
full service, regional bank committed to providing the highest quality
of banking services to individuals and businesses. Dollar Bank is
headquartered in Pittsburgh, Pennsylvania.
About UGenius Technology
uGenius Technology is revolutionizing access to live transaction
services by creating personal, convenient, and efficient methods of
servicing customers through the use of personal video transaction
technologies. uGenius is the leading firm in providing comprehensive
multi-channel video banking solutions to financial institutions. The
primary product line is the uGenius Video Banking System which allows
financial institutions to provide teller services remotely to customers
by using video banking enabled devices. uGenius (www.uGenius.com)
is based in Sandy, Utah.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how
the world connects, interacts and transacts with business. NCR’s
assisted- and self-service solutions and comprehensive support services
address the needs of retail, financial, travel, healthcare, hospitality,
entertainment, gaming and public sector organizations in more than 100
countries. NCR (www.ncr.com)
is headquartered in Duluth, Georgia.
Follow us on Twitter: @NCRCorporation, @careersatncr
Like us on Facebook: http://www.facebook.com/ncrcorp
Connect with us on LinkedIn: http://linkd.in/ncrgroup
Watch us on YouTube: www.youtube.com/user/ncrcorporation
Read more on our blog: http://blogs.ncr.com/ncr-banking/
NCR is a trademark of NCR Corporation in the United States and other
countries.
Notes
(1) Pending network certification
(2) According to London-based Retail Banking Research (RBR) and NCR
internal data
Photos/Multimedia Gallery Available: http://www.businesswire.com/cgi-bin/mmg.cgi?eid=50174682&lang=en
Source: NCR Corporation
NCR Corporation
Jeff Dudash, 919-435-6976
jeff.dudash@ncr.com
or
Dollar
Bank
Joseph B. Smith, 412-261-5037
Senior Vice President
Marketing
Jsmith835@dollarbank.com