DULUTH, Ga.--(BUSINESS WIRE)--Feb. 20, 2012--
Absa
Group Limited (JSE: ASA), the largest retail bank in South Africa,
has contracted Bytes
Managed Solutions, which exclusively distributes and supports
financial service solutions from NCR
Corporation (NYSE: NCR), to overhaul its entire ATM network across
South Africa over a three-year period, and provide ongoing IT services
and support for the next five years.
Absa customers will now be able to benefit from a new fleet of market
leading NCR SelfServ ATMs, which include NCR SelfServ 25 and NCR
SelfServ 26 cash dispense and services ATMs, as well as NCR SelfServ 34
full function ATMs, running NCR APTRA software and the NCR Gasper monitoring
solution.
“Absa’s challenge was that 80 per cent of its aged ATM base is more than
ten years old, which limits the functionality we can offer to
customers,” said Christo Vrey, managing executive of Absa Digital
Channels. “The new ATMs have intuitive user interfaces, exceptional
levels of reliability and are more energy efficient, which will help us
deliver a great banking experience to Absa customers. The innovations we
are introducing aim to reduce the length of queues in bank branches and
making banking more convenient and user-friendly for Absa’s customers.”
The screen design which leverages the NCR APTRA software, is clean, with
helpful animations to speed up transactions for customers. NCR’s
software is also designed to enable banks to integrate online and mobile
banking with the ATM channel if required in the future. Security is
enhanced, particularly when it comes to helping to reduce the risk of
card skimming.
“Bytes Managed Solutions, part of the Altron group has a long-standing
partnership with NCR. Leveraging executive relationship of both Altron
and NCR enabled us to demonstrate significant value to Absa in support
of its objectives and self-service strategy to demonstrate to Absa that
we could provide the lowest-risk solution,” said Alan Anderson, business
development director, Bytes Managed Solutions. “When a large financial
services organisation undertakes this level of technology refresh, a
well known service provider with a long track record and expertise is a
critical requirement. Our understanding of what it really takes to
service the business sealed the deal.”
For Bytes and NCR access to the network anytime, anywhere is
non-negotiable. When an ATM machine is down, it results in negative
customer experience and impacts transaction revenue. New self-healing
technology means that the NCR SelfServ ATMs automatically restart in the
event of a platform or application issue and can be back online in
minutes, without the need for an engineer call-out which can take
several hours. Absa is also benefitting from NCR's Gasper monitoring
solution, enabling it to view the entire ATM estate from one single
point. Every device can be observed securely, ensuring optimal
availability, improved customer experience and more transactions as a
result.
Environmental concerns played a role too. As part of the Altron group,
Bytes Managed Solutions subscribes to Altron’s Enviro Watch programme to
increase its energy efficiency and decrease greenhouse gas emissions.
The new ATMs’ energy efficient displays have twice the lifespan of
regular displays and the LED lighting saves a third more energy than
traditional fluorescent lighting systems. NCR’s products are also
designed to maximise opportunities for recycling or reuse at their
end-of-life.
About Absa
The Absa Group Limited (Absa), listed on the JSE Limited, is one of
South Africa’s largest financial services groups offering a complete
range of banking, assurance and wealth management products and services.
Absa's business is conducted primarily in South Africa. It also has
equity holdings in banks in Mozambique and Tanzania and representative
offices in Namibia and Nigeria. Absa is a subsidiary of Barclays Bank
PLC, which holds a stake of 55,5% in the Group. Barclays is a major
global financial services provider engaged in retail and commercial
banking, credit cards, investment banking, wealth management and
investment management services with an extensive international presence
in Europe, the USA, Africa and Asia.
About Bytes Managed Solutions
Bytes Managed Solutions is the exclusive distributor for NCR products
and solutions in South Africa and selected neighbouring countries. The
organisation markets, supports and maintains enterprise-wide information
products and services. It crafts the majority of its solutions and
services offering by adding value to core solutions and services. In
addition, it offers focused, product-independent agnostic workspace
management and IT equipment, maintenance, IMACD and project management,
leveraging its over 96 service points throughout South Africa. It enjoys
partnerships in most African countries. The services operation supports
a variety of alliances including NCR, Dell, HP, ACER, Fusion (Petroleum)
and Cisco. Bytes Managed Solutions is a division of the Bytes Technology
Group and wholly owned by JSE-listed Altron.
To find out more about Bytes Technology Groupvisit: www.bytes.co.za
To find out more about Altron visit: www.altron.com
To find out more about NCR Corporation visit: www.ncr.com
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how
the world connects, interacts and transacts with business. NCR’s
assisted- and self-service solutions and comprehensive support services
address the needs of retail, financial, travel, hospitality,
entertainment, gaming, public sector, telecom carrier and equipment
organizations in more than 100 countries. NCR (www.ncr.com)
is headquartered in Duluth, Georgia.
Follow us on Twitter: @NCRCorporation, @careersatncr
Like us on Facebook: http://www.facebook.com/ncrcorp
Connect with us on LinkedIn: http://linkd.in/ncrgroup
Watch us on YouTube: www.youtube.com/user/ncrcorporation
Source: NCR Corporation
Bytes Managed Solutions
Alan Anderson, 011 373 4000
alan.anderson@bytes.co.za
or
Predictive
Communications
Karen Heydenrych, 011 452 2923
karen@predictive.co.za