Video teller services will help transform the way banks design branches
“In five years, bank and credit union branches will look nothing like
they do today. We are on the verge of a dramatic reshaping of the
consumer experience in the branch. Technology will play a powerful role
in making that environment better and more convenient for consumers,
while becoming more cost effective for financial institutions,” said
Michael O’Laughlin, senior vice president,
NCR’s APTRA Interactive Teller is using uGenius’ video banking technology to give consumers a choice to conduct teller transactions with the assistance of a live, remote video teller. Or, they can use the NCR SelfServ solution for traditional ATM transactions.
The efficiency and security created through the centralization of tellers enables financial institutions to transform their branch locations into more effective service and sales environments. APTRA Interactive Teller lets financial institutions offer up to 24 hour access to teller services, build new small-footprint branches, and provide full teller services in areas not served by branches, all while taking advantage of the advanced features of NCR ATMs such as intelligent deposit, bill pay and new account or loan initiation.
“Financial institution branches have changed very little in the past
several decades – from simply changing where the teller sits to using
clunky pneumatic tubes to transport pieces of paper just a few feet
away. Today financial institutions have a great opportunity to break
away from old thinking and use video teller technology to transform
their retail banking business, economically increase their distribution,
reduce costs, and delight customers,” said
NCR offers a broad range of technology solutions and consultative services to help financial institutions rethink their branch model. For more information on NCR Branch Transformation, visit ncr.com.
About uGenius Technology
uGenius Technology is revolutionizing access to live transaction
services by creating personal, convenient, and efficient methods of
servicing customers through the use of personal video transaction
technologies. uGenius is the leading firm in providing comprehensive
multi-channel video banking solutions to financial institutions. The
primary product line is the uGenius Video Banking System which allows
financial institutions to provide teller services remotely to customers
by using video banking enabled devices. uGenius (www.uGenius.com)
is based in
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Source:
NCR Corporation
Jeff Dudash, 919-435-6976
jeff.dudash@ncr.com