First airline footprint for NCR in China
BEIJING, China--(BUSINESS WIRE)--Jun. 10, 2009--
NCR
Corporation (NYSE: NCR) today announced China
Southern Airlines (“China Southern”) has deployed 30 NCR
TouchPort kiosks at the airline’s big-city hubs of Guangzhou,
Shenzhen, Changchun and Zhengzhou in China, offering the added
flexibility and convenience of self-check-in to its passengers.
NCR TouchPort kiosks utilize Common
Use Self Service (CUSS) technology, which allows different airline
applications to run concurrently on a single self-service device. These
are the first CUSS-compliant kiosks deployed by China Southern. NCR will
also provide maintenance
services for China Southern to provide optimum performance and
availability for China Southern passengers.
“The deployment of self-check-in kiosks from NCR is an essential
prerequisite for our partnerships with other airlines and offers the
potential to provide travelers with additional services from a single
location in the future, such as car rental and hotel check-in
transactions,” said Huang Wenqiang, vice president of IT department of
China Southern.
Once at the airport, the NCR TouchPort kiosk will offer passengers the
opportunity to check-in, view seat assignments, make seat changes,
review itineraries and print boarding passes. Additionally, for
passengers who have already completed check-in via the Internet, the
kiosk may be used to access the reservation and make changes if desired.
The NCR TouchPort kiosk is also equipped with an integrated bar code
imager to facilitate customer identification and an integrated passport
reader to cater to international travelers.
China has become the world’s second largest airline market, behind the
United States. With the surge in the number of travelers, airports and
airlines are looking to deliver greater efficiency and convenience
through self-service. A 2009
consumer self-service survey conducted by Buzzback Market Research
for NCR reveals a clear connection between self-service and passenger
preference worldwide, particularly in China, with 92 percent of Chinese
respondents indicating they are more likely to choose a travel company
that allows them to interact easily via kiosk, online and mobile
self-service channels.
This is the first deployment of airline kiosks in China for NCR, the
world’s leading provider of self-service solutions.
About China Southern Airlines
China Southern Airlines currently operates 342 modern Boeing 777, 747,
757, 737 and Airbus A330, 321, 320, 319 and 300 jet aircraft serving
destinations to 905 cities in 169 countries, forming an extensive
network, with convenient connections to all main cities in the world via
close cooperation with all the SkyTeam member airlines. China Southern
Airlines operates the largest and most technologically advanced airline
fleet as well as the most extensive domestic air network in The People’s
Republic of China.
Currently, China Southern Airlines is the 4th largest airline
in the world and 1st in Asia; ranked as the largest airline
in China for 30 consecutive years and is the only carrier in mainland
China in the world’s Top 10 passenger airlines.
China Southern Airlines is the only Chinese carrier that has the longest
safety record and has earned its top leadership position in the global
aviation industry. By far, China Southern Airlines was honored by the
CAAC with the “Golden Roc Cup” - the highest-level annual award in the
Chinese aviation industry in five years, accumulated 5.90 Million safe
flight hours. It was honored with the Five-Star Flight Safety Award by
the Civil Aviation Administration of China (CAAC), the most prestigious
award for safe flight operations in the Chinese aviation industry in
July, 2008.
China Southern Airlines is committed to putting the customer first and
dedicated to exceeding its customers’ expectations by offering reliable,
on-time and convenient quality customer service. China Southern Airlines
has been named the “Best Airline in China” by several international
organizations. Its official website is http://www.csair.com
and Customer Service & Call Center Hot Line is “95539”.
About NCR Corporation
NCR
Corporation (NYSE: NCR) is a global technology company and leader in
automated teller machines, self-checkouts and other self- and
assisted-service solutions, serving customers in more than 100
countries. NCR's software, hardware, consulting and support services
help organizations in retail, financial, travel, healthcare and other
industries interact with consumers across multiple channels.
NCR is a trademark of NCR Corporation in the United States and other
countries.
Source: NCR Corporation
NCR Corporation
News Media Contact
Winnie Sze/Yanping
Wang
852 2859 6948/8610 5826 2366
winnie.sze@ncr.com/yanping.wang@ncr.com
or
Caroline
Rose, 770-623-7608
caroline.rose@ncr.com