Ahold Delhaize, a long-time NCR customer for managed services, chose NCR to provide Digital Connected Services to increase store IT availability by reducing the number of incidents by 21 percent while increasing equipment availability by 11 percent, making the consumer experience more efficient across its
The contract includes managed services to help the grocery retailer manage the store end-to-end. With NCR,
“We are delighted to extend the long-term relationship we’ve had with NCR with the contract extension,” said
The agreement builds on the two companies’ 30+ year relationship. NCR will use its intelligent dashboard technology to monitor the devices in the stores. In doing so, NCR can perform predictive diagnostics to proactively resolve incidents – often remotely – making it easier to keep commerce running. Nearly 40 percent of troubleshooting incidents are resolved using NCR proactive monitoring technology.
“We are delighted to expand our relationship with Ahold Delhaize and be its partner of choice for keeping its technology running at its best,” said
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About Ahold Delhaize
Ahold Delhaize is one of the world’s largest food retail groups, a leader in supermarkets and e-commerce, and a company at the forefront of sustainable retailing. Our family of great local brands serves more than 50 million shoppers each week in
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Source:
NCR Media Contact
Warner May
(404) 983-2500
warner.may@ncr.com
Ahold Delhaize Media Contact
Maarten van Tartwijk
Ahold Delhaize Manager External Communications
Phone +31 88 6595134
media.relations@aholddelhaize.com